Hello, I’m Eric

Hello, I’m EricHello, I’m EricHello, I’m EricHello, I’m Eric

Driven by client-focused innovation, turning bold ideas into
transformative, user-centered solutions that work.

My LinkedIn
My Resume

Hello, I’m Eric

Hello, I’m EricHello, I’m EricHello, I’m EricHello, I’m Eric

Driven by client-focused innovation, turning bold ideas into
transformative, user-centered solutions that work.

My LinkedIn
My Resume

Eric has been an incredible mentor, always willing to share knowledge and foster growth within the team... I couldn’t recommend him highly enough.

Swetha Rajappan - Sr UX Designer, XD Team, Pitney Bowes

His innovative thinking and creativity were instrumental in developing engaging interfaces that not only met business objectives but also delighted users. He has a knack for brainstorming unique ideas and turning them into actionable designs.

Akshay Guleria - Prod Mgmt - Data Science & AI, Pitney Bowes

As a Product Manager, I found that Eric was way on top of the subject and insight... his in-depth caring and knowledge of the target client, while making the design and interface sustainable is his forte. I found his skills invaluable, making my product line one of the best solutions on the market.

Raymond Chin - Prod Mgmt - Enterprise Shipping, Pitney Bowes

A lot of his fellow teammates will comment on his work, but what I appreciated the most working with Eric was his attitude, sense of humor and his quick wit. Teams are only as good as the individuals, and we often overlook how important it is to have the right balance of personality and skill.

Sean Kane - Director, Presales/Client Success, Pitney Bowes

Eric’s powerful combination of superb creative skills & insightful UX design made our projects a success. I want him on every new product development project I’ve got.

Douglas McClure - EVP Product & Marketing, FitLinxx & BD

My Values

I simplify complexity

I look for practical concepts

Empathy is my superpower

I strive to create experiences that are understandable and clear to the client or any person who has a job to be done (JTBD). The drive for simplification is a constant beacon, no matter where in the process I am.

Empathy is my superpower

I look for practical concepts

Empathy is my superpower

I design from a user-centric mindset keeping their goals and needs as a north-star to follow. "I am not the user" is a daily reminder and one of many first principles that drive my processes and outcomes.

I thrive being a team player

I look for practical concepts

I look for practical concepts

As an individual creator, I am at home when working on a high-functioning team or project. I have a lot of experience to draw upon and share, but I'll never resist learning new ways to work.

I look for practical concepts

I look for practical concepts

I look for practical concepts

I strive to incorporate product and business needs when working on concepts with key stakeholders and engineers. Constraints are real and need to be addressed, sometimes uncovering unexpected innovation.

Designing Impact and a 40% YoY Revenue Growth Engine

This has been my focus for the last 4 years at Pitney Bowes and it's a story that can't be told in 1 or 2 use case examples. Let me start with the end of my story.

The Shipping 360 Platform as it has become known, is the cornerstone for Pitney Bowes' SendTech business unit's growth in the enterprise shipping and package delivery space over the last 3 years. Above is a recent marketing produced overview of the platform and its placement in the market along with the rebranding of the products presented on the platform.


Learn more about Shipping 360 Platform positioning in the marketplace (pb.com).


You can also see each capability (product) and UI updates via the videos below... each one built off of my original designs and strategic platform positioning utilizing the award-winning PB Design System.

PITNEYTRACK INBOUND

Receiving and tracking of package within an organization is facilitated by the PitneyTrack Inbound capability. The solution can scale from the simplest of mailcenters in a small school or the largest multi-national enterprise. 

PARCELPOINT SMART LOCKERS

Distribution of packages or assets are enabled via lockers, 80% of which are managed using PitneyTrack Inbound across major enterprises and higher education institutions. The above video provides insight to how this capability is being delivered today. 

ANALYTICS DASHBOARD

Clients who need to optimize their mail center operations turn to PitneyAnalytics to provide their needed data. Using the powerful filtering options, they can pinpoint exactly where the problem areas are, down to the operator or cost account. 

ANALYTICS CUSTOM REPORTING

PitneyAnalytics users can create custom reports depending on their needs as shown in this video (produced by Pitney Bowes). Users can then export the resulting report that provides up to 10 levels of reporting (improving on the previous limit of 3 in legacy apps). 


Previously built as a wizard-like liner flow, The results show in the current report view so clients can validate the information in real-time without having to start over. 

ANALYTICS REPORT SCHEDULING

When speaking to supervisors, we found they often needed to manually run custom reports on a weekly, or monthly basis and then manually deliver them to their managers or their director of mailing operations. 


By enabling the users to schedule and deliver a "favorite" report, the task can be automated reducing the supervisor's future workload to zero. 

The Shipping 360 Origin Story Starts Here...

Building a Unified Platform to Bring Lasting Revenue Growth to a 100-Year-Old Startup

This growth engine caters to all the roles within enterprise mailcenters by optimizing Shipping & Mailing, Receiving, last-mile delivery using Smart Lockers, and Analytics that allow real-time optimization. The “Shipping 360” platform contributed to a projected ~80% increase in market penetration, supporting 40% YoY revenue growth in the first half of 2024. 

Learn More

More About My Work at Pitney Bowes

How Pitney Bowes Built New Revenue and Product Value out of Client Data

With an overwhelming amount of data providing a view into our client's shipping and mailing savings and usage, we asked, "how might we" enable our clients to make informed decisions based on their data? The resulting product has added millions to the company's bottom line. The product became a critical tool informing pre-sales and client success teams of optimization opportunities.


More Details Coming soon. Click Video for Marketing Overview.

Startup CPR

Getting a Startup's Pulse Back with Innovative Consumer 24/7 Heartrate Monitor and App

Kick-started a promising fitness startup in year 4 of a 5-year plan by introducing a ground-breaking new product direct to consumers, increasing their market value and sales price inside of a year. I led the "mobile-only" development team through a user-centric design process (pre-Apple watch) with user testing, competitive analysis and fitness enthusiast centric and aggressive design language.


I was then recruited to take on the branding and Indigogo crowd-sourced marketing, photography, videography, and advertising artistic direction.

Learn More

Taking Diabetes Personal

An Ambitious, Machine-Learning Diabetes Companian App Adapted for Each User

Consulted for Becton Dickinson (BD), enhancing user engagement for their diabetes management app "Briight", a personalized chat and notification system. The app used early machine learning technology to personalize and update users on health strategies. I additionally supported their marketing teams with tradeshow video creation and visual art direction.

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My Process Is Standardized to Learn at Every Step


The Double Diamond Framework clearly conveys an ideal design process to designers and non-designers alike. The two diamonds represent a process of exploring an issue more widely or deeply (divergent thinking) and then taking focused action (convergent thinking).  


This is not a linear process as the arrows on the diagram show. Teams often learn something more about the underlying problems which can send them back to the beginning. Making and testing very early-stage ideas can be part of discovery (low or high-fidelity prototyping). 


If possible, experimentation with actual code to a limited set of users can provide invaluable feedback to how actual clients interact with the delivered code as validation of the concept. Tools such as FullStory can provide the usage data which can inform a new challenge to iterate on.

My Skillset Shows I Can Lead and Educate

This radar chart is from a career development playbook created and piloted for Pitney Bowes' Design Organization. 

Lets' connect and grab some virtual coffee

Copyright © 2024 Booth XD Works - All Rights Reserved.


"Sometimes, things that go without saying, still need to be said."

- ME -

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